Exchange Policy
Return-Exchange & Refund policy:
You can avail or apply for Exchange within 3 days from when you recieved the product.
If Customer Receive the Same Product That They Order Then Exchange And Replacement Is Not Possible.
Exchange is only possible in case of a Damaged or Defective Product, Please note that we don’t accept return or refund requests for any other reason.
In case the Customer insists for a refund or return of the product other than the exchange, 30% of the order value will be deducted from the refund money as a return charge.
If you have received a damaged product please Whatsapp (7544923201) with your order number and received product picture within 12 hours. We will Try Our Best to Help You, however approving or declining your replacement is completely in our hands based on our investigation i.e, whether the product is defective or not.
Items sent back to us without first requesting a return will not be accepted.
To be eligible for an Exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If your Exchange is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting an Exchange will not be accepted
You can always contact us for any return questions at Sneatoe@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please contact us at Sneatoe@gmail.com or on WhatsApp chat (7544923201).